Privacy Policy

JewellPlaza respects your privacy. This policy explains how we collect, use, store, and share your personal data when you interact with our website or services. We operate in South Africa and comply with the Protection of Personal Information Act (POPIA) and, where applicable, the GDPR and CCPA.

1. Data We Collect

• Information you provide: name, email address, phone number, and message content when you fill out our contact form.
• Technical data: IP address, browser type, device information, operating system, and pages visited.
• Analytics data: anonymised usage statistics collected via cookies and similar tracking technologies.

2. How We Use Your Data

• To respond to your enquiries and provide information about our services.
• To improve our website and user experience through analytics.
• To comply with legal obligations and protect our rights.

3. Cookies and Tracking

We use essential cookies for site functionality and optional analytics cookies (e.g., Google Analytics) to understand how visitors use our site. You can manage your cookie preferences through your browser settings. Third-party services we use may set their own cookies; we do not control those.

4. Data Sharing and Third Parties

We do not sell your personal data. We may share data with trusted third-party processors who help us operate our website and business, including:

• Web hosting providers
• Email and form management services
• Analytics platforms (e.g., Google Analytics)
• CRM and project management tools (where relevant to your enquiry)

These processors are contractually bound to protect your data and may only use it for the purposes we specify.

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes described in this policy, or as required by law. Enquiry-related data is typically retained for 24 months after the last contact, unless a longer retention is required for legal or contractual reasons.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: request a copy of the data we hold about you.
• Correction: ask us to correct inaccurate or incomplete data.
• Deletion: request that we delete your data, subject to legal obligations.
• Portability: receive your data in a structured, machine-readable format.
• Withdraw consent: where processing is based on consent, you may withdraw it at any time.
• Object to processing: including for direct marketing or analytics.

To exercise any of these rights, please contact us using the details below. We will respond within the timeframe required by applicable law.

7. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

8. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this privacy policy or wish to exercise your data rights, please contact us:

JewellPlaza

9264 vuyokazi Park Apt. 583

Phone: 058-753-0477

Email: info@jewellplaza.com

10. No Misrepresentation

JewellPlaza does not make misleading claims, create false urgency, use fake endorsements, or imply affiliation with any brand or institution without explicit authorisation. All representations on this website are accurate to the best of our knowledge and are not intended to deceive or mislead.